Please read the following policies on shipping carefully if you (the customer) would like to avoid any unintentional fees or delays as I (the shop owner) fulfill your order.
1.) Limited free shipping to customers in the USA (except Hawaii and Alaska) where noted in item description. Customer pays for shipping otherwise. Shipping price includes shipping fee, packing material costs, and a handling fee. Unless otherwise requested, all large items advertised as including free shipping ship USPS First Class Mail.
2.) Incorrect addresses: Customer pays for re-shipping items if mailing address was incorrect as submitted by the customer the first time. Please make sure to double-check your mailing address before placing your order.
3.) Repairs: If fragile items like resin or gypsum busts are damaged during shipping, replacements and refunds (equal to the value of item upon date of purchase) will be provided at customer's request if photographic evidence of breakage is submitted to the shop within 24 hours of delivery confirmation. One replacement/repair only. If customer chooses a refund rather than replacement, original shipping costs will be deducted from refund total.
4.) Estimated shipping date: The estimated shipping date on the invoice is usually accurate, but items often ship sooner. If you need your item by a certain date please let me know before placing the order and I'll let you know if it is possible to expedite order processing and shipping.
5.) Theft and lost items: Customers are responsible for ensuring the security of their mailing address and for following up with local post office and authorities in the event of a possible theft or lost item. If delivery is confirmed and item has not appeared, it's logical to assume a theft or post-office error has occurred, however, there is no way for me to confirm the whereabouts of an item once the delivery confirmation has been established. A delivery-confirmed order will be considered fulfilled.
6.) Clarification on returns and customer negligence: All items are described as closely as possible to reality in the listing. If customer fails to read an item title or description (e.g. believes an item to be made of a different material than stated or is a different size or weight than stated), a return and refund may be granted on a case-by-case basis; however, if a refund is granted customer will assume responsibility for initial shipping cost and for return shipping cost. In other words, I will not make an item and pay to ship it to you to "try out" and see if you like it. Read the description.
7.) Delivery in other country. Customer pays for shipping. Shipping price includes shipping fee, packing material costs, and a handling fee.
Customer pay tax and import customs fees.
- Business hours: Monday-Friday 8AM to 5PM (Delray Beach, Florida)
- We cannot guarantee same day shipping. All orders are subject to a 2-3 business day processing time prior to shipping.
- We do not process or ship orders on weekends or nationally observed holidays. Orders placed on weekends or holidays will be processed on the next available business day.
- P.O. Boxes - We do not ship to P.O. Boxes. If this is a necessary requirement, please contact us for assistance.